Resident Resources

Yes they can use their own personal container for the 3 bags that will be allowed on the outside of the cart. A total of 6 bags (3 inside and 3 outside of the cart) is allowed per customer.

However, Granger is not responsible for personal containers. Personal containers will wear out over time and can become brittle in cold weather. Granger also asks that everything in the personal container will be in trash bags.

Placing the containers 2 feet apart is a good practice to follow, however, if it sets further than that the driver will assume that what is in the container is not meant for him and he will leave it.

Yes. Call City Hall to request a second cart be delivered by Granger. Your utility bill will reflect a double (12-bags) trash billing.

Yes, Granger can pick up un-wanted personal containers. The customer will need to place a note on the container asking Granger to take it. 

There will be no additional charge for taking a customer's personal container.

Granger recognizes the following major holidays:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

All Granger offices and operations are closed for these holidays. Curbside collections for the day of a holiday and each day following, during that week, will be delayed by one day. If the holiday falls on a Saturday or Sunday, there are no closings or service delays.

Luckily, having cart service with Granger means your cart will be replaced free of charge anytime it breaks.

That's also why it's a good idea to have a Granger cart instead of using a personal container. Carts are commercial-grade containers that are made to put up with the wear and tear of being serviced every week. Personal containers are not as durable. They're more easily broken and that's why Granger can't be responsible for them.

If your Curby Cart is in need of repair, call Granger (1-888-9GRANGER -- 1-888-947-2643) or send a message to Granger (www.grangerwasteservices.com/request-service/cart-request/) and another cart will be delivered on the next delivery day.

Your Curby Cart is bound to smell less than pleasant at some point. That's what happens when you put trash in something. Carts are not replaced because they smell. Here are a few suggestions for keeping your cart smelling fresher:

• Bag all your trash. This will keep the cart cleaner
• Partially fill the cart with water and add some bleach and let it sit for a day or two. Scrub and clean. The bleach will soak into the plastic and it will help to sanitize the cart.
• Power wash it. We know some of you out there love an excuse to use the power washer.
• Put a few moth balls in the bottom of the cart after every service. This helps with smells and also with keeping those pesky critters at bay. Of course, if you hate the smell of moth balls, we don't recommend this option.

As unlikely as it may seem, Curby Carts do get stolen occasionally. If your cart comes up missing, give Granger a call(1-888-9GRANGER -- 1-888-947-2643) or send a message to Granger to get a new cart (www.grangerwasteservices.com/request-service/cart-request/).

You may find that one of your neighbors is putting trash in your cart. You may have to play detective for a while, unfortunately.

If you happen to find some evidence (like a piece of mail with a name and address on it) in your trash, contact City Hall (517-625-6155)